Account Switcher: When It’s Available and Why
The Account Switcher lets you move between multiple usernames that share the same email address without signing out. This article explains how it works, which sign-in methods enable it, and what to expect depending on how you log in.
What is the Account Switcher?
If you have multiple user accounts across different training portals that all use the same email address, the Account Switcher lets you toggle between them from within a single session. It appears as a menu option once you're signed in, and it's available automatically — no extra configuration needed.
Example:
Suppose your email address is linked to a user account in your company's main training portal and also in a partner organization's portal. If you sign in with your password, you can switch between both accounts instantly using the Account Switcher — no need to sign out and sign back in.
How You Sign In Determines What’s Available
The Account Switcher is not available in every sign-in scenario. Whether it appears depends entirely on how you authenticated.
| # | How You Signed In | Account Switcher | Why |
|---|---|---|---|
| 1 | Username & Password — typed directly into the sign-in page or embedded widget | Available | You proved your identity with your own password. The platform can confirm you are who you say you are. |
| 2 | Gmail or LinkedIn SSO — signed in via the Google or LinkedIn button on the sign-in page | Available | Google and LinkedIn both verify your identity directly before passing confirmation to the platform. Your credentials are still validated by you. |
| 3 | Admin Impersonation — an administrator accessed your account using the impersonate function | Not Available | An admin is acting on your behalf for a specific purpose — typically troubleshooting. Switching to other accounts in that session falls outside the intended scope. |
| 4 | API Single Sign-On — signed in automatically via a link or integration built by your organization’s developer team | Not Available | API SSO authenticates you programmatically — no password entry occurs. Enabling the Account Switcher in this context could allow unintended access to other accounts tied to your email. |
| 5 | SAML / Identity Provider SSO — signed in via a company identity system (such as Okta, Azure AD, or a button on the sign-in page labeled with your organization’s name) | Not Available | Authentication is handled entirely by your organization’s Identity Provider. The platform honors that delegation but cannot independently verify which additional accounts you should be permitted to access. |
The Simple Rule
If you're unsure whether the Account Switcher will be available in a given session, the answer comes down to one question:
Did you enter a password?
If you typed your password — either directly into the sign-in form or through Google or LinkedIn — the Account Switcher will be available. Your identity was verified by you.
Were you signed in automatically?
If you were signed in via an automated link, a company SSO system, or by an admin, no password was entered. The Account Switcher will not be available in that session.
Why It Works This Way
The Account Switcher is a convenience feature built around a verified identity. When you type your password, the platform knows with certainty that the person navigating between accounts is the account holder. Switching is safe because the authentication is solid.
When sign-in is automated — through an API integration, a SAML assertion, or an admin impersonation — no password was entered. In these cases, allowing account switching could create situations where access extends beyond what was intended. Disabling the feature in these sessions is a deliberate protection, not a limitation.
Tip:
If you regularly need to access multiple portals and want the Account Switcher to be available, bookmark the standard sign-in page for your portal and sign in with your username and password (or via Google or LinkedIn). This gives you the most flexibility.
Frequently Asked Questions
I don’t see the Account Switcher after signing in. What should I check?
First, confirm that you have more than one account associated with your email address. The Account Switcher only appears when multiple accounts share the same email.
Second, check how you signed in. If you were signed in via an API link, a company SSO system, or admin impersonation, the Account Switcher will not be available in that session. Sign in using your username and password from the standard sign-in page to re-enable it.
Can I use a different email address for each of my accounts so the Switcher doesn’t apply?
Yes. The Account Switcher only links accounts that share the same email address. If your accounts use different email addresses, they will remain completely separate and the Switcher will not connect them.
I’m a developer integrating the API SSO method. Can I enable the Account Switcher for my users?
No — the Account Switcher is intentionally disabled for API SSO sessions and cannot be enabled on a per-integration basis. This is a platform-level security control. If your users need to switch between accounts, direct them to sign in using the standard sign-in page with their username and password.
Does switching accounts affect my progress or active session in the portal I’m leaving?
Switching accounts starts a new session for the account you're switching to. Any progress you've completed prior to switching is saved to the account it belongs to — switching does not affect your training records or completion data.
Key Takeaways
- The Account Switcher connects multiple usernames that share the same email address, letting you move between them without signing out.
- It is available when you sign in with a password — directly, or through Google or LinkedIn.
- It is not available when you are signed in via API SSO, SAML/Identity Provider SSO, or admin impersonation.
- This behavior is intentional and protects accounts from unintended cross-account access.