LightSpeed VT Support

Search our entire Support site and documentation below, or call: 1.800.439.5788 for immediate assistance!

Knowledge Base

These Help Docs are intended to help you and your team configure, administer and leverage the full VT System to be successful.

Search or Browse Articles

Developers

Discover how the LightSpeed VT Developer API can give you the flexibility to integrate with your VT system from anywhere.

Get Started with our API

Resources

Search and browse an ever expanding collection of tips, tricks and best practices to help you succeed with your VT system.

LSVT Guidelines & Resources

Need Help?

We’ve got answers. Our Client Care & Support Team tracks the status of every ticket so nothing gets lost.

Your VT. Their Device.

Feel confident that your VT System and training courses are accessible on the devices your learners use including: desktop computers, laptops, tablets and mobile phones with modern browsers. This ensures you will be able to extend your user or learner reach and maximize training impact.

  Desktop Requirements   Mobile Requirements
Internet Connection: Broadband connection with 500+ Kbps LTE/Broadband connection with 500+ Kbps 1
Operating System: Windows Users:
Microsoft Windows XP, Vista, Windows 7 or newer

Mac Users:
Mac OS X v10.5 “Leopard” or newer
Anroid Users:
Android 5.1 “Lollipop” or newer 2

iOS Users:
iOS 10.0 or newer 2
Web Browser: 3 The latest version is recommended for all browsers

  • Internet Explorer (Version 10 or higher)
  • Google Chrome (Version 34.x or higher)
  • Safari (Version 5 or higher)
  • Firefox (Version 32.x or higher)
  • Microsoft Edge
Screen Resolution: Responsive Design will accommodate all desktop monitor sizes, modern tablets and phones. There are select few pages in the Admin Reports that require 1024×768 or higher; an alert message will prompt users, if their screen resolution does not meet this requirement.
Javascript: Enabled Enabled
Cookies Enabled: Enabled Enabled
Proxy Servers: Connecting through a proxy server could affect system performance due to certain caching settings of your proxy server. It is recommended that you do not use a proxy server connection.
1 Cellular data charges may apply.
2 Android 4.0, 4.1, 4.4 and iOS 9 will work on all areas EXCEPT the Interactive Videos.
3 The Adobe Flash Player browser plugin may be required on some pages that contain older custom content.

System Status

LightSpeed VT operates with a daily and weekly pre-scheduled maintenance window; listed below. We can’t always adhere to this schedule, and will always publish important alerts regarding irregular or unexpected service interruptions via the @lsvt_support Twitter feed.

Routine

As needed 9pm EST ≤ 10 mins

Scheduled

~5 Days Notice 10pm – 12am EST up to 2 hours

Emergency

Rare to Never Hopefully Never Short as Possible

Up-Time Commitment

We commit to 99.9% service availability, excluding scheduled maintenance windows and outages caused by circumstances beyond our reasonable control. We want to earn and maintain your trust every step of the way.