We’ve got answers. Our Client Care & Support Team tracks the status of every ticket so nothing gets lost.
Search our entire Support site and documentation below, or call: 1.800.439.5788 for immediate assistance!
Feel confident that your VT System and training courses are accessible on the devices your learners use including: desktop computers, laptops, tablets and mobile phones with modern browsers. This ensures you will be able to extend your user or learner reach and maximize training impact.
|Desktop Requirements||Mobile Requirements|
|Internet Connection:||Broadband connection with 500+ Kbps||LTE/Broadband connection with 500+ Kbps 1|
|Operating System:||Windows Users:
Microsoft Windows XP, Vista, Windows 7 or newer Mac Users:
Mac OS X v10.5 “Leopard” or newer
Android 5.1 “Lollipop” or newer 2 iOS Users:
iOS 10.0 or newer 2
|Web Browser: 3||The latest version is recommended for all browsers
|Screen Resolution:||Responsive Design will accommodate all desktop monitor sizes, modern tablets and phones. There are select few pages in the Admin Reports that require 1024×768 or higher; an alert message will prompt users, if their screen resolution does not meet this requirement.|
|Proxy Servers:||Connecting through a proxy server could affect system performance due to certain caching settings of your proxy server. It is recommended that you do not use a proxy server connection.|
|1 Cellular data charges may apply.
2 Android 4.0, 4.1, 4.4 and iOS 9 will work on all areas EXCEPT the Interactive Videos.
3 The Adobe Flash Player browser plugin may be required on some pages that contain older custom content.
LightSpeed VT operates with a daily and weekly pre-scheduled maintenance window; listed below. We can’t always adhere to this schedule, and will always publish important alerts regarding irregular or unexpected service interruptions via the @lsvt_support Twitter feed.
|As needed||9pm EST||≤ 10 mins|
|~5 Days Notice||10pm – 12am EST||up to 2 hours|
|Rare to Never||Hopefully Never||Short as Possible|
We commit to 99.9% service availability, excluding scheduled maintenance windows and outages caused by circumstances beyond our reasonable control. We want to earn and maintain your trust every step of the way.