FAQs

• Click on the phrase “RETRIEVE PASSWORD” below the “Sign In” button on the login page.
• Enter the Email that you used for your account, then click Submit.
• You will receive an email, shortly after you click Submit, containing a link that will take you into the system to reset your password.
• Note: Your password must have at least 6 characters, contain at least 1 Capital Letter, and 1 Number or Symbol.

View the LSVT Password Policy

Please click on the appropriate Browser for instructions on how to clear cache and cookies.

Google Chrome

FireFox

Microsoft Edge

Internet Explorer 11

For all other browsers, please click on the link below and select the appropriate browser.

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Click Here to see the most recent System Requirements.

Yes! Although we offer an out-of-the-box solution for adding button overlays to your existing videos, we also support transparent call-to-action buttons (aka "hotspots").

Hotspots allow you to draw invisible interactive triggers around any section of your video, giving you the freedom to create your own custom buttons and animate them however you like.

Here is an example interactive video with custom buttons edited in. Looking at the source videos used to create it, you'll notice there are no fade-in's on the response videos and the previously selected buttons are momentiarily visible, helping create that seamless transition.

The shortest or minimum recommended time for videos is 10 seconds. This will provide an optimal playback experience for all Users across multiple devices.

Which features require cross-site tracking?

• "Help Me!" feature (available to Super User B Admins)
• Speedy Bot chat widget (available to Super User B Admins)

How do I enable cross-site tracking in Safari?
Follow these quick steps:

1. Open Safari.
2. From the top menu, select Safari > Settings (or Preferences).
3. Click on the Privacy tab.
4. Uncheck the box next to "Prevent cross-site tracking."
5. Refresh your browser or restart Safari.