Usage Report - Explaining Time Spent Training

Usage Report - Time Spent Training

On the Usage Report, you can view how long your Users have spent training by clicking on the "Time Spent Training" value near the top of the report. This will give you a breakdown of every User and each Chapter they've completed, and the time they spent on each Chapter. From there you can filter the report as you need, or export it and further manipulate the data in excel.

Here is how we determine the time a User spent training, and why sometimes an 'Unknown' value is shown:

1. If a User is "In Progress" on a Chapter, meaning they are currently viewing it, we show the duration as 1 minute as a placeholder, because we don't know yet what the full time will be.

2. If the time between starting a Chapter and ending it is over 120 minutes, we will discard that time and instead pull the duration of the video from the Media Library, where we store the duration of each video in the Database. We then also add an additional 90 seconds to take account for any test.

3. When item #2 occurs, and we cannot find the Duration of the video in the Media Library, that is when we show a value of 'Unknown' - this is typically only seen if you have older content that does not exist in the media library. (If you believe that is the case, please contact us and we'll help you sort that out.)

However, we will also show an 'Unknown' if #2 occurs and the Chapter is an an interactive video. Interactive Chapters are typically made up of between 3 and 30 videos, and usually a User only views half of those as they navigate through the choices - which means we have no way to know which videos they watched in order to pull a 'duration' from..

Finally, at this time we do not track time spent trained on some different Chapter types, which will also show an 'Unknown' result:

a. Document Download
b. Custom Page Content
c. User Submission

Additional details:

The reason we discard times over 120 minutes is that in order to track how long a User has trained, we track when they began a Chapter, and when they completed it. In the majority of cases, if the start and end time of a Chapter is over that length of time, it generally means they paused the training for the day and came back the next day to continue.

If we were to include that paused time in our tracking, we would see a lot of Users with 24+ hours "trained" on a single Chapter.

Here are two real world examples and how we determine the duration in each scenario:

A. I begin training on a 10 minute Chapter, halfway through I pause the Chapter for 5 minutes in order to write some notes, and then continue. My total time trained therefore will be 15 minutes.

B. I begin training on a 10 minute Chapter, halfway through I pause to take a phone call, which then leads to doing about an hour of work, and then taking an hour for lunch, before continuing on with my training. So that is when we fallback on item #2 above - we can assume it is more likely the User needed to stop training for a while and then came back to it - and so in this scenario my total time trained would be 11:30 - 10 minutes for the duration of the video, and 90 seconds added in case of any test.