Welcome to LSVT Support

Location Management

Submit requests or make changes to locations here.

CLICK HERE
Features

Helpful explanations of key features of the VT System.

CLICK HERE
Knowledge Base

Helpful documentation on using and configuring your VT system.

CLICK HERE
FAQ

A few quick items for common problem solving.

CLICK HERE

DIAGNOSTIC ASSISTANT

Use our diagnostic tool to see if your system meets the minimum system requirements.

TRY THE DIAGNOSTIC ASSISTANT

What is the @LSVT_Support Feed?

Our Client Care & Support Team maintains an active Twitter feed, @lsvt_support, where they post important updates on system status and maintenance for LightSpeed VT. You can follow @lsvt_support with your Twitter account or visit the page directly to ensure you always have the latest information. @lsvt_support is the first place we post any status changes or updates.

Follow LSVT on Twitter

Recent Tweets

What is Scheduled Maintenance?
When does it occur?

LightSpeed VT operates with daily and weekly pre-scheduled maintenance windows. Please refer to the schedule below for times and frequency. We use this time to make updates to our real-time systems and improve our customers’ experience. Please note that we don’t always use this maintenance window, and we will publish notes regarding any irregular or unexpected service interruptions via the @lsvt_support Twitter feed.

System Maintenance Schedule

(Utilized only as necessary)
TYPE WHEN TIMES DURATION
Routine Seldom as needed 9pm EST Less than 10 min
Scheduled With 5 days notice 10pm-12am EST up to 2 hours
Emergency Rare to never Hopefully never As little as possible

Trust

Our Up-time Commitment

We commit to 99.9% service availability, excluding scheduled maintenance windows and outages caused by circumstances beyond our reasonable control. We want to earn and maintain your trust every step of the way.