Frequently Asked Questions

  • Click on the phrase “RETRIEVE PASSWORD” on the right side of the login page.
  • Enter EITHER the Email OR Username (not both) that you used for your account into the appropriate field, then click Submit.
  • You will receive an email shortly with a link that you can click that will take you into the system to reset your password.
  • Note: Your password must have at least 6 characters, contain at least 1 Capital Letter, and 1 Number or Symbol.

View the LSVT Password Policy

First, please clear your cache and cookies to remove any incomplete or altered cookies or other data from your browser’s storage.
Then, please follow the directions for the appropriate browser below:

Google Chrome:

  • Open Chrome
  • Click on the “
    ” button located at the top right corner of the window
  • Click on “History”
  • Click on “Clear browsing data…”
  • Select “the beginning of time”, located in the “Obliterate the following items from:” drop-down menu
  • Make sure there is a check mark next to:
    • Cookies and other site and plug-in data
    • Cached images and files
  • Click on “Clear Browsing Data”
  • Close Chrome
  • Reopen Chrome
  • Log in to your VT System

FireFox 4.0+:

  • Open Firefox
  • Click on the “
    ” button located at the top right corner of the window
  • Click on the “History” button
  • When side menu comes up, click on “Clear Recent History”
  • Select “Everything” in the “Time range to clear:” drop-down menu
  • Click on “Clear Now”
  • Close Firefox
  • Reopen Firefox
  • Log in to your VT System

Internet Explorer 8:

  • Open Internet Explorer
  • Click on the “Tools” menu, located at the top left of the window
  • Click on “Internet Options”
  • Click on the “Delete” button, located under “Browsing History” section
  • Make sure there is a check mark next to:
    • Temporary Internet Files
    • Cookies
    • History
    • Form Data
  • Make sure there is no checkmark next to “Preserve Favorites website data”
  • Click on the “Delete” button
  • Click on the “OK” button
  • Close all Internet Explorer windows that are open
  • Reopen Internet Explorer

Internet Explorer 9:

  • Open Internet Explorer
  • Click on the symbol that looks like a Gear “
    ”, located at the top left of the window
  • Click on “Internet Options”
  • Click on the “Delete” button, located under “Browsing History” section
  • Make sure there is a check mark next to:
    • Temporary Internet Files
    • Cookies
    • History
    • Form Data
  • Make sure there is no checkmark next to “Preserve Favorites website data”
  • Click on the “Delete” button
  • Click on the “OK” button
  • Close all Internet Explorer windows that are open
  • Reopen Internet Explorer

Internet Explorer 11:

  • Open Internet Explorer
  • Click on the symbol that looks like a Gear “”, located at the top left of the window
  • Hold your mouse over “Safety“, located in the drop-down menu
  • Click on the “Delete” button, located in the drop-down menu
  • Make sure there is a check mark next to:
    • Temporary Internet Files
    • Cookies and Website Data
  • Make sure there is no checkmark next to “Preserve Favorites website data”
  • Click on the “Delete” button
  • Click on the “OK” button
  • Close all Internet Explorer windows that are open
  • Reopen Internet Explorer

Please click on the appropriate Browser for instructions on how to clear cache and cookies. (when user clicks on browser the steps show up below)

Google Chrome:

  • Open Chrome
  • Click on the “
    ” button located at the top right corner of the window
  • Hover over “More Tools”
  • Click on “Clear browsing data…”
  • Select “the beginning of time”, located in the “Obliterate the following items from:” drop-down menu
  • Make sure there is a check mark next to:
    • Cookies and other site and plug-in data
    • Cached images and files
  • Click on “Clear Browsing Data”
  • Close Chrome
  • Reopen Chrome
  • Log in to your VT System

FireFox 4.0+:

  • Open Firefox
  • Click on the “
    ” button located at the top right corner of the window
  • Click on the “History” button
  • When side menu comes up, click on “Clear Recent History”
  • Select “Everything” in the “Time range to clear:” drop-down menu
  • Click on “Clear Now”
  • Close Firefox
  • Reopen Firefox
  • Log in to your VT System

Internet Explorer 8:

  • Open Internet Explorer
  • Click on the “Tools” menu, located at the top left of the window
  • Click on “Internet Options”
  • Click on the “Delete” button, located under “Browsing History” section
  • Make sure there is a check mark next to:
    • Temporary Internet Files
    • Cookies
    • History
    • Form Data
  • Make sure there is no checkmark next to “Preserve Favorites website data”
  • Click on the “Delete” button
  • Click on the “OK” button
  • Close all Internet Explorer windows that are open
  • Reopen Internet Explorer

Internet Explorer 9:

  • Open Internet Explorer
  • Click on the symbol that looks like a Gear “
    ”, located at the top left of the window
  • Click on “Internet Options”
  • Click on the “Delete” button, located under “Browsing History” section
  • Make sure there is a check mark next to:
    • Temporary Internet Files
    • Cookies
    • History
    • Form Data
  • Make sure there is no checkmark next to “Preserve Favorites website data”
  • Click on the “Delete” button
  • Click on the “OK” button
  • Close all Internet Explorer windows that are open
  • Reopen Internet Explorer

Internet Explorer 11:

  • Open Internet Explorer
  • Click on the symbol that looks like a Gear “”, located at the top left of the window
  • Hold your mouse over “Safety“, located in the drop-down menu
  • Click on the “Delete” button, located in the drop-down menu
  • Make sure there is a check mark next to:
    • Temporary Internet Files
    • Cookies and Website Data
  • Make sure there is no checkmark next to “Preserve Favorites website data”
  • Click on the “Delete” button
  • Click on the “OK” button
  • Close all Internet Explorer windows that are open
  • Reopen Internet Explorer

For any other browsers, please click on the link below, and a new tab or window will open. Then, select the appropriate browser.
http://www.wikihow.com/Clear-Your-Browser%27s-Cache

No, all you need is a modern web browser. You can Theme Locations, Manage Users, Upload Content, View Reports and more from anywhere you have access to the internet.

  Desktop Requirements   Mobile Requirements
Internet Connection: Broadband connection with 500+ Kbps LTE/Broadband connection with 500+ Kbps 1
Operating System: Windows Users:
Microsoft Windows XP, Vista, Windows 7 or newer
Mac Users:
Mac OS X v10.5 “Leopard” or newer
Android Users:
Android 5.1 “Lollipop” or newer 2
iOS Users:
iOS 10.0 or newer 2
Web Browser: 3 The latest version is recommended for all browsers

  • Internet Explorer (Version 10 or higher)
  • Google Chrome (Version 34.x or higher)
  • Safari (Version 5 or higher)
  • Firefox (Version 32.x or higher)
Screen Resolution: Responsive Design will accommodate all desktop monitor sizes, modern tablets and phones. There are select few pages in the Admin Reports that require 1024×768 or higher; an alert message will prompt users, if their screen resolution does not meet this requirement.
Javascript: Enabled Enabled
Cookies Enabled: Enabled Enabled
Proxy Servers: Connecting through a proxy server could affect system performance due to certain caching settings of your proxy server. It is recommended that you do not use a proxy server connection.
1 Cellular data charges may apply.
2 Android 4.0, 4.1, 4.4 and iOS 9 will work on all areas EXCEPT the Interactive Videos.
3 The Adobe Flash Player browser plugin may be required on some pages.

On the LightSpeed VT platform when it comes to HTTPS/SSL, the Sign In Box and all areas of the application that accept sensitive data entry (username, password, etc.) are all indeed HTTPS/SSL ready.  The “Training Center” and other heavy video content areas are not HTTPS at this time by design. If you have any questions or concerns on this, please contact our Support Team and we’re happy to assist by providing some additional information upon request.