---
title: "Maxio Abandonment"
slug: "chargify-abandonment"
updated: 2023-07-18T15:55:57Z
published: 2023-07-18T15:55:57Z
canonical: "support.lightspeedvt.com/chargify-abandonment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.lightspeedvt.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Maxio Abandonment

When a user is using one of our Maxio checkout pages to purchase a product and the below is true:

1. User is creating a new account
2. LSVT system has “Create User Account After Checkout Process” checked in webservices for that page (See below).   This option will make the signup a two-step/two-page process.
3. User has passed the first page but never created a user on the second page

In this special case scenario the users email from the first page will be used to create an account with a prefix of “ch_” as a username, and then emailed with a password after 10 minutes. That user will then need to log in with that account information and alter their username as well as password as they see fit. A change of password is mandatory but a change of username is not.